Estate Programs

Collaborative Sales Process

Quick Response & Consultation:

  • Respond promptly after initial prospect contact, ask qualifying questions to understand your needs in both hot buttons and scope of work with an in-person site visit to determine if we’re a good fit for partnership.

Thorough Property Evaluation:

  • Use advanced tools like PropertyIntel mapping to verify property details and create comprehensive, accurate proposals that meet all bid specifications.

Effortless Closing:

  • Meet with decision-makers with a presentation of our custom landscape solutions.
  • Meet with individual decision-makers to address any questions for clarification.
  • Guide you through the contract and payment process with clarity, efficiency, and no surprises.

Proactive Care Program

Estate prevents costly issues before they can occur.

Relationship Building:

  • Establish and nurture connections with customers through active listening, empathy, and positive interactions.
  • Key components:
    • Open communication.
    • Trustworthiness.
    • Shared experiences.
    • Conflict resolution.
    • Flexibility.
    • Long-term relationships.

Horticultural 30/60/90-Day Gear-Up Program:

  • Developed by certified professionals to shorten recovery periods while maximizing landscape health and vigor.
    • In-house certified experts.
    • FNGLA-certified managers.
    • Certified Arborist on staff.
    • Certified Irrigation Specialty Contractor (State of Florida).

Site Audit Reports:

  • Regular assessments provided by your Account Manager to identify:
    • Safety and accessibility concerns.
    • Maintenance needs or improvement areas.
    • Plant health and upkeep.
    • Turf health and color.
    • Irrigation and water management.
    • Pest control and weed management.
    • Tree care.

Property Reviews with Account Manager:

  • Review horticultural reports and proactive property improvement ideas.
  • Address completed and outstanding issues.
  • Discuss upcoming schedules and property budget planning.

Site Maintenance Program

Estate reduces your long-term annual maintenance costs.
Irrigation Approach:

  • Minimize water and chemical consumption through sustainable practices:
    • Regularly maintain irrigation systems to prevent leaks, clogs, or malfunctions.
    • Inspect and repair irrigation components to ensure optimal efficiency.

Soil and Water Testing Programs:

  • Calibrate chemical applications to maximize turf health and color.
  • Create a tailored agronomic program based on your property’s needs.

“Rejuve” Pruning Process:

  • Increase plant flowering and life by using proper pruning techniques:
    • Selective interior pruning during peak growth promotes terminal blooming.

Plant Cycling Process:

  • Reduce replacement costs by extending plant life cycles:
    • Use hedge trimmers selectively to minimize crow’s foot damage and leaf/stem harm.

Proper Maintenance Practices:

  • Keep your property looking clean and manicured:
    • Utilize industry-leading equipment on all maintenance crews.
    • Cut turf types at the correct mowing heights with sharp blades.
    • Operate efficiently through lean processes, ensuring seamless care.

Service Order System

Estate reduces your vendor management workload.

Customer Satisfaction System:

  • Multiple ways to connect:
    • Call our office.
    • Submit a quick service request form on our website: Estatelandscaping.com.
    • Use the Aspire Portal for real-time access to issues, proposals, and billing.
    • Maintain daily contact with your assigned Account Manager.

Issue Management System:

  • All issues are tracked and reviewed:
    • Daily by Account Managers and department heads.
    • Weekly by Branch Managers.

After-Hours Service Call:

  • On-call managers are available for irrigation needs after hours.

Hurricane Crisis Response

Estate restores your property to normal operations quickly and safely.

First Response Status:

  • Local branches ensure priority service after storms.
  • Partner with Triple J Grassing for additional manpower and equipment.

Simplified Decision-Making:

  • Automatic approval processes make responses quick and straightforward.

Hurricane-Ready Fleet:

  • Deploys the right equipment for your site’s recovery needs.

Emergency Dispatch System:

  • Keeps you informed about scheduled operations and updates.

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